.png?w=600&h=600)
Return & Refund Policy
At Bella Aurelia, we want you to love your jewelry. If you are not completely satisfied with your purchase, we are happy to offer a return and refund option subject to the conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, please contact us within this 30-day period and provide your order number and reason for the return.
Returns requested after 30 days from the delivery date may not be accepted.
2. Return Conditions
To be eligible for a return, items must:
- Be unused and in their original condition
- Be free from damage, scratches, stains, or signs of wear
- Include the original packaging, when applicable
- Not have been altered, personalized, or damaged after delivery
Bella Aurelia reserves the right to refuse a return if the item does not meet the conditions above.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized jewelry
- Items that have been worn or used
- Items damaged after delivery due to improper use or care
- Items returned without the original packaging when the packaging is required for resale
If you are unsure whether your item is eligible for return, please contact us before sending it back.
4. How to Request a Return
To request a return, please email us at:
Please include:
- Your order number
- The name of the item you wish to return
- The reason for the return
- Photos of the item, if applicable
Our customer support team will review your request and provide further return instructions if your return is approved.
Please do not send an item back before receiving return instructions from us.
5. Return Shipping Costs
For returns due to personal preference, change of mind, incorrect size selection, or other reasons unrelated to a product defect, the customer is generally responsible for the return shipping cost.
The original shipping fee, if any, is non-refundable unless the return is due to an error on our part or a defective/damaged item.
If the return is caused by an incorrect item, defective product, or damage that occurred before delivery, Bella Aurelia will review the situation and may provide an appropriate return or replacement solution.
6. Damaged or Defective Items
If your item arrives damaged, defective, or significantly different from what you ordered, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, if applicable
After reviewing the information, we may offer a replacement, refund, or other appropriate solution.
7. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us at support@bellaurelia.com as soon as possible.
Please include your order number and photos of the items received so we can investigate the issue and assist you.
8. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase, including PayPal where applicable.
Please allow additional processing time for the refund to appear in your account, depending on your payment provider.
9. Partial Refunds
In certain situations, only a partial refund may be issued, such as when:
- The item shows signs of use or wear
- The item is damaged after delivery
- The item is missing original packaging where required
- The item is returned in a condition that prevents it from being resold
The amount of any partial refund will be determined after the returned item has been inspected.
10. Exchanges
We may offer exchanges for eligible items depending on product availability.
If you would like to exchange an item, please contact us at support@bellaurelia.com before returning the product.
If the requested replacement item is unavailable, we may offer a refund or another suitable solution.
11. Refund Processing Time
After your return has been received and approved, we will process the refund as soon as reasonably possible.
Please note that it may take additional business days for your payment provider or financial institution to reflect the refunded amount in your account.
12. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@bellaurelia.com.
We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return policy may apply.
13. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Bella Aurelia
Email: support@bellaurelia.com
We are happy to assist you with your order and help make your shopping experience as smooth as possible.