Privacy Policy

At Bella Aurelia, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

When you visit or use our website, we may collect certain information that you voluntarily provide to us, including:

Full name
Email address
Shipping and billing address
Phone number
Order and purchase information
Payment-related information
Customer service communications
Any other information you choose to provide to us

We may also automatically collect certain technical information when you browse our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website or source
Date and time of website visits
Other website usage information

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments
Ship your purchases
Provide order confirmations and shipping updates
Respond to customer service requests
Process returns, refunds, and exchanges
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Analyze website performance and customer behavior
Send promotional or marketing communications where permitted
Provide relevant advertisements and offers
Comply with applicable laws and legal obligations

3. Payment Information

Bella Aurelia currently uses PayPal as a payment service provider.

When you make a payment, your payment information may be processed directly by PayPal in accordance with its own privacy policy and terms.

Bella Aurelia does not need to store your complete PayPal account credentials or payment card details on our website.

4. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

Shopify may collect and process certain information necessary to operate the website, process transactions, provide security, and improve its services.

Your information may therefore be processed by Shopify in accordance with Shopify's applicable privacy practices.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website and improve your browsing experience.

These technologies may help us:

Remember your preferences
Keep items in your shopping cart
Understand how visitors use our website
Measure website performance
Analyze advertising performance
Deliver more relevant advertisements
Detect fraudulent or unusual activity

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Advertising and Analytics

Bella Aurelia may use third-party advertising and analytics services to understand website traffic and measure the effectiveness of our marketing campaigns.

These services may include technologies such as tracking pixels, cookies, and similar identifiers.

For example, we may use Meta advertising technologies to measure advertising performance, understand how visitors interact with our website, and deliver relevant advertisements.

Third-party services may collect information in accordance with their own privacy policies.

7. How We Share Information

We may share personal information with trusted third-party service providers when necessary to operate our business and provide services to you.

These parties may include:

Shopify
PayPal
Shipping and delivery providers
Payment and fraud prevention providers
Website analytics providers
Advertising and marketing platforms
Customer support service providers
Other service providers that help us operate our business

We do not sell your personal information as a standalone product to third parties.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, website, or business.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Complete transactions
Provide customer support
Maintain business and transaction records
Comply with legal and regulatory requirements
Resolve disputes
Prevent fraud
Enforce our agreements

When information is no longer reasonably required, we may delete or anonymize it where appropriate.

10. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

To exercise an applicable privacy right, please contact us using the information provided below.

11. Marketing Communications

If you choose to receive promotional communications from Bella Aurelia, we may send you information about products, promotions, sales, or other updates.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email.

Please note that you may still receive essential transactional communications, such as order confirmations, shipping notifications, and customer service messages.

12. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Bella Aurelia is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. International Visitors

Bella Aurelia may serve customers located in different countries.

Depending on where you are located, your personal information may be processed or stored in countries other than your own. These countries may have privacy laws that differ from those in your jurisdiction.

We take reasonable steps to protect personal information in accordance with applicable requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Bella Aurelia
Email: support@bellaurelia.com

We will do our best to respond to your request within a reasonable timeframe.