FAQ

Here are some of the most common questions about Bella Aurelia.

1. What payment methods do you accept?

We currently accept payments through PayPal.

PayPal allows you to pay securely using your PayPal balance or eligible payment methods available through PayPal.

2. How long does shipping take?

We currently offer two shipping options:

Standard Shipping: 5–7 business days

VIP Express Shipping: 3–5 business days

Delivery times are estimates and begin after your order has been processed and shipped.

3. How much does shipping cost?

For Standard Shipping:

• Orders under $50: $6.99
• Orders of $50 or more: FREE

VIP Express Shipping is available for $12.99.

4. How long does it take to process my order?

Orders are generally processed within 1–2 business days after payment has been successfully received.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

5. How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after the package has been handed over to the shipping carrier.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at:

support@bellaurelia.com

We will do our best to accommodate your request before your order is processed or shipped. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

7. Can I return my jewelry?

Yes. Eligible items can generally be returned within 30 days of receiving your order.

Items must be unused, in their original condition, and meet the requirements outlined in our Return & Refund Policy.

8. Who pays for return shipping?

For returns due to personal preference, change of mind, incorrect size selection, or other reasons unrelated to a product defect, the customer is generally responsible for the return shipping cost.

If the item is defective, damaged before delivery, or we sent you the wrong item, please contact us so we can review the situation and provide an appropriate solution.

9. What if my jewelry arrives damaged?

Please contact us as soon as possible at support@bellaurelia.com.

Include your order number and clear photos of the damaged item and packaging when possible.

We will review the issue and work with you to find an appropriate solution.

10. What if I receive the wrong item?

Please contact us as soon as possible with your order number and photos of the item you received.

Our customer support team will review the order and assist you with the next steps.

11. Can I wear my jewelry in the shower or while swimming?

We recommend removing your jewelry before showering, swimming, using a hot tub or sauna, or participating in activities involving excessive moisture or sweating.

For more information, please see our Jewelry Care Guide.

12. Can I wear my jewelry while exercising?

We recommend removing your jewelry before exercising or participating in activities that cause excessive sweating or physical contact.

Sweat, moisture, friction, and impact may affect the appearance or condition of jewelry over time.

13. How should I clean my jewelry?

We recommend gently wiping your jewelry with a soft, dry, lint-free cloth.

Avoid abrasive materials, harsh chemicals, strong cleaning solutions, or rough brushes unless specific care instructions for the product recommend otherwise.

14. Why may my jewelry change appearance over time?

Jewelry can naturally be affected by moisture, air, skin oils, cosmetics, perfumes, chemicals, and everyday wear.

Proper storage and care can help maintain its appearance and reduce these effects.

15. What should I do if my package says "Delivered" but I haven't received it?

First, please check around your delivery location and with household members, neighbors, building management, or the local carrier.

If you still cannot locate your package, contact us at support@bellaurelia.com with your order number so we can help review the delivery information.

16. Do you ship internationally?

Bella Aurelia may offer shipping to selected international destinations.

Shipping availability and delivery times may vary depending on the destination. Any applicable customs duties, taxes, or fees may be the responsibility of the customer unless otherwise stated at checkout.

17. How long does a refund take?

Once an approved return has been received and inspected, we will process the refund to the original payment method.

Additional processing time may be required by PayPal or your financial institution before the refunded amount appears in your account.

18. How can I contact Bella Aurelia?

For any questions about your order, products, shipping, returns, or refunds, please contact us:

Bella Aurelia
Email: support@bellaurelia.com

We aim to respond to customer inquiries within 1–2 business days.