Return policy
At Bella Aurelia, customer satisfaction is very important to us.
If you are not completely satisfied with your purchase, we’re here to help make the return process simple and stress-free.
Please review our Return & Refund Policy below.
1. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Unused and in original condition
- Returned in the original packaging
- Returned within 30 days of the delivery date
- Include all original tags and accessories
Please note that the following items are not eligible for return:
- Personalized or customized jewelry
- Final sale items
- Gift cards
2. How to Start a Return
To request a return, please contact our customer support team at:
Please include:
- Your order number
- The item(s) you wish to return
- Reason for the return
Our support team will provide return instructions and the return shipping address.
3. Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 5–7 business days depending on your payment provider
Please note that original shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
If you would like to exchange an item for a different style or color, please contact us before returning your order.
Exchanges are subject to product availability and must meet the return eligibility requirements.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The item is defective
We recommend using a trackable shipping service for all returns.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will work quickly to provide a replacement or refund if applicable.
7. Order Cancellation
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, cancellations are no longer possible.
If you need assistance, please contact us as soon as possible after placing your order.
8. Late or Missing Refunds
If you have not yet received your refund:
- Please check your bank account again
- Contact your credit card provider or bank, as processing times may vary
If you still need assistance, please contact our support team.
9. Contact Us
For questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Thank you for shopping with Bella Aurelia.
We truly appreciate your support and are committed to providing a beautiful and reliable shopping experience ✨